As the UK’s leading five star-ethos front of house provider, we deliver the full range of services, including reception, meeting room management, switchboard, corporate concierge and office support.

Reception Management

Your front of house is the shop window for your organisation. Your dedicated team of receptionists have the opportunity to bring to life your brand values and make visitors feel warmly welcomed. Leveraging our hotelier legacy, we are experts in providing and managing receptionists who deliver high-quality visitor experiences that perfectly reflect your organisation’s values.

Our approach is the creation of a dynamic and proactive, reception management solution. This results in a warm and welcoming visitor experience based on anticipating visitors’ needs and a proactive and dynamic approach to reception management. We create a professional ‘home’ for receptionists – nurturing their talent and offering a long-term career in the front of house.

“I pride myself on making unexpected visitors feel expected”

Corporate Concierge

With Corporate Concierge Services being arena21′s founding product, it remains a key benefit to many of our clients and employees. Whether you wish to increase employee productivity, enhance your employees’ work/life balance or attract and retain the best talent – our corporate concierge service can make a positive impact to the success of your organisation. Our Corporate Concierge services are designed to make your employees’ time at work easier, rewarding and more productive.

Our dedicated team of experienced concierges with their highly valued contacts work tirelessly to help you get things done. This expertise, combined with our ‘yes-we-can’ approach ensures that your employees can focus on their core business activities in the knowledge our Corporate Concierge team consistently meet or exceed expectations.

“I love delivering the undeliverable – it makes a client’s day”

Wendy – arena21 Concierge Team Member

Meeting Room Management

For many organisations, meeting rooms are scarce resources and a significant fixed-cost investment. arena21 are experts in maximising the utilisation of such assets through the efficient and effective deployment of the latest technology and our highly skilled employees.

Our exceptional teams support the efficient utilisation of meeting room and other bookable resources to fully leverage the value from such assets. Everything we do is designed to make your business meeting or event as uncomplicated and hassle free as possible.

“There is no need for clients to state their meeting room preferences – my team already know them”

Hattie – Front of House Manager

Switchboard

A call answered in a warm, efficient and positive manner provides an excellent first point of contact for your clients – projecting your organisation’s brand values perfectly through voice communication.

Our expert switchboard operators are chosen as much for their attitude as they are for their skills: They use their initiative, recognising key clients and fielding calls correctly every time.

Our friendly team can be relied upon to capture every call promptly, politely and professionally, ensuring outstanding levels of service for callers and your employees alike.

“Our callers’ time is precious – I never miss a call”

Jennifer – Switchboard Team Member

Consultancy

We leverage our many years of operational and learning & development experience to provide bespoke consulting services to organisations.  Some clients may wish to simply enhance the service offering they already have in place; others seek to over-haul their visitor experience in line with a cultural change such as a building move. Whatever the need, we have expert front of house practitioners on hand to create the perfect solution for your requirements.

“Unbelievable how much has changed in such short time”

arena21Consulting Client

Training

arena21Learning offers an extensive range of soft skills, leadership and personal development programmes to nurture your employees’ talent – enhancing and improving your business.

Your front of house team, whether managed in-house or by arena21, will receive an infusion of luxury hotel-ethos good practice. We have developed a library of bespoke courses, all focused around the needs of front of house professionals providing an environment to develop talent, increase the productivity of your team and maintain a ‘freshness’ of service. For more information on our arena21Learning, please click here

“It is a joy to meet such inspirational colleagues”

Delegate – arena21 Customer Services Team Member

Support Services

An often overlooked, yet fundamental area of any large business is the behind-the-scenes activities, such as secretarial, helpdesk and mailroom & print services. arena21 has the experience to enhance these operations by offering cost effective business solutions that can provide a practical helping hand to improve your bottom line.

Secretarial & Administration

An organisation’s secretarial needs may vary considerably week-to-week, so maintaining a dedicated secretarial team can be a substantial fixed cost.

arena21 provides onsite/offsite secretarial and administrative support on a temporary or permanent basis to help alleviate such pressures and curtail overall administrative costs whilst maintaining / enhancing the productivity of your employees.

Helpdesk

We see managing helpdesks as an opportunity to add a fresh customer service approach to the way users are looked after. Our focus is on making the user experience as efficient and effective as possible.

Our service desk staff will delight your employees and / or clients, ultimately help you to secure the reputation of providing quality service to those you service every day. They pride themselves in resolving pressing issues quickly and by keeping everyone fully updated.

arena21 works seamlessly with key service providers to anticipate needs and to increase responsiveness to your internal (or external) customers. We are experienced in the main software systems and exploit these to provide the most useful management information to enable us to monitor our KPI’s. In this way we are able to continually improve the service.

Outsourcing your helpdesk to us can lead to a distinct improvement in your customer employee satisfaction levels, and allows you to gain a competitive advantage in the marketplace through directly impacting your employees’ productivity.

Mail & Print Services

With a the general decline in paper-based communications, the focus on mail & print services is increasingly about leveraging the latest technology and multi-tasking to ensure organisations’ employee resources are maximised whilst adjusting the capital and human cost base to reflect the rapidly changing communication behaviours.

We assist organisations in both the office environment and the central print and mail environment achieve the correct balance between providing an efficient service and minimising expensive fixed overheads. In the office environment, we add value through combining mail / print / scanning services with other ‘hotel’ style services to create a more effective and efficient working environment.

“I provide a fantastic service by prioritising my workload and making myself readily available to respond to urgent ad-hoc requests”

Emily – Customer Services Team Member

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