About Us

arena21Consulting is our specialist front of house and soft services consultancy business – leveraging our years of operational and learning & development experience to provide bespoke consulting services to organisations. 

Introducing arena21Consulting

Some clients may wish to simply enhance the service offering they already have in place – others seek to over-haul their visitor experience in line with a cultural change such as a building move. Whatever the need, we have practitioners on hand to create the best fit solution.

Clients engage our services to support a number of ventures including change programmes, quality and improvement projects, re-brand & re-fresh exercises and bespoke skills development. Our team has a wealth of experience in hospitality, operations, FM, marketing, recruitment and learning & development and we work with clients to uncover the touch points in the service journey, both people, operational and brand, that are either missing or broken and we use our expertise to strengthen and re-develop their front of house offering. We work closely with our Learning & Development Department, which is our bastion for five star standards and expert in developing bespoke service and soft skills programmes.